Swissway

Track Your Package

Tracking Instructions

  1. Enter Your Tracking Number: Locate your unique tracking number in the confirmation email or on the receipt provided at the time of shipment. Enter this number in the tracking box above to get the latest status of your package.
  2. Monitor Shipment Progress: Once you’ve entered the tracking number, you’ll see real-time updates on your package’s journey, including its current location and the estimated delivery date.
  3. Location History: Scroll down to view the complete history of your package's movement. This includes all checkpoints and the expected delivery time.
  4. Contact Us for Assistance: If you have any issues or questions regarding your tracking information, please contact our customer support with your tracking number for a quicker resolution.

Guidelines for Tracking Your Shipment

  • Keep Your Tracking Number Safe: Ensure that you keep your tracking number secure and do not share it with unauthorized individuals.
  • Check Updates Regularly: While we provide real-time updates, please note that there might be slight delays due to unforeseen circumstances. Regularly checking ensures you stay informed.
  • Understand Tracking Terminology: Familiarize yourself with common tracking terms like "In Transit," "Out for Delivery," and "Delivered" to better understand the status of your shipment.

Rules & Regulations

  • Accuracy of Information: Ensure the information you provide is accurate, including the tracking number. Incorrect information may result in failure to retrieve tracking details.
  • Package Security: We are committed to ensuring your package’s safety. However, once the package is marked as "Delivered," it is your responsibility to secure it at the delivery location.
  • Unauthorized Access: Sharing your tracking number with unauthorized individuals is prohibited. We are not responsible for any issues arising from such actions.
  • Dispute Resolution: If there is any discrepancy or issue with the tracking information, report it immediately. Any disputes must be raised within 7 days of the delivery date.
  • Usage of Tracking Services: Our tracking services are provided for your convenience. Misuse of this service, including using it for unauthorized or illegal activities, is strictly prohibited and may result in legal action.