Contact Us
How to Reach Us
We’re here to help! You can reach us using the following methods:
- Email: Send us an email at info@swisswayexpress.com. We aim to respond within 24 hours.
- Phone: Call our customer service team at +1 563 255 0395. Our lines are open from 9 AM to 6 PM, Monday to Friday.
- Contact Form: you can use the contact form on our website to get in touch with us.
- Live Chat: Use the live chat feature on our website for instant support. Click the chat icon at the bottom right corner of your screen.
- Social Media: Reach out to us on our social media platforms. We’re active on Twitter, Facebook, and Instagram.
Contact Guidelines
- Be Specific: When contacting us, provide as much detail as possible about your inquiry or issue. This helps us assist you more efficiently.
- Include Order Information: If your inquiry is related to an order, please include your order number and any relevant details.
- Respectful Communication: We strive to provide the best support. Please ensure that your communication is respectful and courteous.
Rules & Regulations
- Response Time: We aim to respond to all inquiries within 24 hours, except on weekends and public holidays.
- Privacy: Your personal information is protected under our privacy policy. We do not share your details with third parties without your consent.
- Respectful Interaction: Abusive or inappropriate behavior will not be tolerated and may result in the termination of communication.
- Official Channels: For security reasons, please only use the official contact methods listed above to reach us.